What currency will my credit card be charged?
Note that all charges will be processed in US Dollars and may differ from the amount displayed in your local currency due to the exchange rate. This includes items purchased from boutiques and designers based outside of the United States. Please Contact your bank to learn more about currency exchange rates and fees.
My product contains a defect or is damaged, what can be done?
If the product is damaged and / or contains manufacturing defects when you receive your order, please Contact us and we’ll send you a replacement free of charge.
Do you offer discount codes?
Yes, we do offer standard discount codes some period during a year; however please follow our website for updated information. Not a member? Please sign up now. Also, make sure and sign up for our email list so that you don’t miss out on special offers.
Refund times and procedures
After we have received the returned products and checked that the products meet all requirements, you will receive an email that the returned products have been accepted. Whatever the form of payment you used (COD, Credit Card, PayPal where available), the refund procedure will start within 7-21 days from when we were informed of your decision to exercise your right to return the purchased products and once we have checked that the return was carried out in compliance with the above conditions.
I just submitted an order/offer. How long will it take to hear back?
a. Fixed Price: As soon as you hit the ‘Place Order’ button we start processing your order. We work with the boutique/designer to get things ready and will send email confirmation shortly after.
b. Make an Offer: As operation hours vary for the boutiques and designers, we will contact you as soon as an offer has been reviewed and either accepted, rejected, or countered. If you have questions, you can always email [email protected] and we’ll be happy to help in any way we can.
What does it mean if I’ve received an email that my order has shipped but the tracking information is still blank?
A few things:
a. Although we begin processing your order as soon as it is placed, it can take a couple of days for the shipment to be processed by the boutique/designer and appear in the tracking system, so make sure to check back during the next business day. If you’re still missing info, please email [email protected] and we’ll be happy to help.
b. We use USPS as our shipping services within the US and Canada so you will also be able to track your packages directly on these sites.
c. In rare instances, it is possible for a package to be delayed as it goes through customs. We aren’t able to access any additional information during the processing period due to security regulations so if that happens, hang tight. Please feel free to email [email protected] if you run into this bummer of an issue. We also recommend signing up for updates directly…
How will I know if my order has shipped?
We’ll tell you! Once your order ships, the delivery method, estimated arrival date and other tracking details (if available) will be provided in your shipment confirmation email.
Do your shipping speeds include processing time?
No, our listed speeds do not include the time it takes to process your order, normally it takes 2-3 days to process and 4-8 days to deliver, in total it would be 6-12 days for delivery period.
What if my order is delayed?
We will do our best to ship your order in a timely manner but our first priority is the safety of our staff. To ensure that our team is abiding by the guidelines put in place for all essential personnel, it may take longer to process and ship your order.
- Please allow 4-8 business days for USPS shipping delivery
- Expedited shipping is not available at this time
What about returns and exchanges, has anything changed?
We are working diligently to process all returns and exchanges and have made some changes to make your shopping experience as seamless as possible:
- Complimentary returns
- Extended return window to within 30 days of the delivery date
- For more details about our policy please visit https://angelbabyboutique.com/returns
Being good to one another is more important than ever in these difficult times. Being good to our customers is a core value at the heart of our organization. We too are learning to adapt and overcome the hurdles of each day and we appreciate your patience, loyalty and support on this journey and the long road ahead.
What is the status of my order?
You will receive an order confirmation via email after your order is placed. You will then receive an email with the tracking number once the order ships. If items are shipped separately, you will receive an email with a tracking number for each shipment. Tracking numbers can also be found by logging into your account or checking our Order Status page. From there you can click the tracking number for progress of your shipment. Please note tracking numbers may take one business day to update with the shipping partner.